Cancellation & Refund

Merchant business’ return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

New Age Computer Sales And Service believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• There is no cancellation of orders placed under the Same Day Delivery category.

• No cancellations are entertained for those products that the Nacss.in marketing team has obtained on special occasions like Duga Puja, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

• In case of receipt of damaged or defective consumer durable items and non durable items like Switch, Router etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 10 days of receipt of the products.

• However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on newage.computersales@gmail.com or posting us a message on the mobile which available in Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Order number or the mobile number or user account number, username, Recharge value, Transaction date and Order Number, NEW AGE COMPUTER SALES & SERVICE (NACSS) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• Refund of cancelled order will be initiated after 2 days of cancellation.